TRADING TERMS & CONDITIONS

By placing an order with Meteor Party Pty Ltd, you are deemed to have accepted the following Terms and Conditions of Trade.

MINIMUM QUANTITIES
The minimum order quantity of any one product, is one (1) inner. All quantities ordered must be a multiple of the inner unit quantity as shown on the web site. Note: Where an item quantity ordered is less than an inner, a full inner will be supplied and invoiced without advising you.         

MINIMUM VALUE

Your minimum order value is advised at commencement of trading. 
Our standard minimum order value is $250 however this can vary depending on your location. 
Undersized orders will not be processed unless prior arrangements have been made, eg, collection from our warehouse. You will be advised by email  if your order is too small and you have five (5) working days to add to the order before it is cancelled.

PRICES
Prices are subject to change without prior notice.

GST
All prices quoted do not include GST and are therefore subject to 10% GST.

ACCOUNTS
Accounts are only offered at the discretion of Meteor Party after a qualifying period of regular orders and prompt payment. 

PAYMENT 
Payment is accepted by EFT, Bank Transfer or Credit Card (Visa & MasterCard). * When making payment by EFT or Bank Transfer , the invoice number or your account number must always be stated  as the reference to appear on our statement.

NEW CUSTOMERS
Orders are to be paid for, in full, within five (5) working days of receipt of an Order Confirmation from Meteor Party. Orders will be processed and packed once cleared funds have been received.

APPROVED ACCOUNT CUSTOMERS / CREDIT LIMIT
All accounts are strictly 30 Days from Statement date and have a credit limit in place. Once the credit limit is reached, payment must be made before further orders are processed. Delayed settlement will result in your account being put on hold, without notice, until settled. Continued overdue accounts will result in loss of account status with future orders requiring payment prior to shipment. 

BACK ORDERS
Meteor Party Pty Ltd does not hold back orders under any circumstances. All orders are deemed as complete against invoice.

DELIVERY
Normal delivery is free to you when the minimum value is ordered. Where you require delivery using your own carrier, all risk passes to you once collected by your carrier. We accept no responsibility for goods lost or damaged by your carrier. Where a re-delivery charge is made by a carrier in circumstances outside Meteor Party's control, eg. shop is closed or not open during normal retail hours and we are not advised, the fee may be charged to you. Where delivery is made on a pallet by the carrier, the pallet or an equivalent pallet must be returned to the carrier at the time of delivery.

CREDIT REQUEST / SHORT SHIPMENT
Any claim for transit damage  must be made immediately upon receipt of goods. Failure to do so will result in a claim being declined. It is the responsibility of the customer to check the number of cartons at the time of delivery - before signing off on the delivery. Where cartons are received damaged, opened or the specified number of cartons are not delivered, this must be noted on the consignment note or next to the signature. Meteor Party must be advised of this as quickly as possible.

All claims for damages or  shortages in the cartons must be received by Meteor Party within seven (7) days of the delivery by email to sales@meteorparty.com.au. Claims received after this time will not be allowed. Meteor Party Pty Ltd reserves the right to reject any claim where stock has not been purchased directly from Meteor, is shop soiled / damaged or was not purchased in the last three (3) months.

REPACKAGING OF PRODUCT
Meteor Party Pty Ltd accepts no responsibility or liability for any product which is re-packaged, re-headed or otherwise altered in any way, prior to being sold by our customers.

RETURNS
Return of goods will only be accepted in the event the order was incorrectly processed by Meteor. All requests for a return of goods to Meteor must be made by email to sales @meteorparty.com.au within seven (7) days of the receipt of the goods. Stock may only be returned if it is NOT price marked.  If goods are returned in their original inner/outer cartons - a 15% restocking fee will apply - deducted off the value of the credit issued.  If goods are returned without their original inner/outer cartons - a 50% restocking fee will apply - deducted off the value of the credit issued. Freight for such returns must be organised by the customer and a credit will not be issued until the stock is received and checked to be in good order by Meteor.

INTERNATIONAL DELIVERIES
All international deliveries are to be arranged with your own freight forwarder. Meteor Party does not arrange shipment of goods outside of Australia.